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Rebates & Rewards Scheme

3 min read

Introduction


This sets out the rebates, rewards and bonus plan that YTL Communications (“YTLC”) offers its subscribers. This plan may change from time to time and such change will be published at this web address. Specific promotions that provide bonuses to customers, with their entitling conditions will be issued from time to time. All rebates, bonuses or rewards are in the form of fully-paid up usage credits that a customer can use to discount the total liability of the customer for the service, and which will be credited into the subscriber’s account with YTLC.

Definitions
These words have the following meanings:

Rebate means the provision of a recurring and variable value, usually in the form of usage time, that is credited to the Subscriber by YTLC upon the Subscriber satisfying the eligibility criteria;
Bonus means the provision of a one-time specified value by YTLC to the Subscriber either because of the Subscriber meeting the specified promotion conditions;
Reward means provision of either benefits in kind or usage credits that are accorded to the Subscriber at the discretion of YTLC from time to time;
Scheme means the customer reward plan by which YTLC will provide discounts to eligible Subscribers as may be changed from time to time;

Eligibility Criteria or Promotion Conditions
The eligibility criteria or promotion conditions for each category are set out below:

Category Eligibility Criteria or Promotion Conditions
Rebate 1. An account that is not barred or suspended;
2. Subscriber has used the Service for data; and
3. Such data usage is paid for by the Subscriber.
Bonus Promotion conditions are as specified in the promotion documents as may be provided from time to time.
Reward None. Currently at the discretion of YTLC.

Calculation
The following is the method of calculating the Bonus, Reward and/or Rebate.

Title Method of calculating
Rebate Based on Subscriber data consumption:

3 tier rebate @ 2.5GB (RM 9 @ 12%), 3GB (RM 22.50 @ 25%), > 4GB (30% @ RM 9 / GB) and maintain maximum rebate thereafter

Data does not include voice or SMS or any free data usage in that month.

Quantity of GB is determined by Subscriber download only.
Bonus As per specific promotion documents.
Reward Given at the discretion of YTLC

Other Terms

  1. All Rebates shall be credited into the Subscriber’s account in the month following the month in which it is earned.
  2. Every month, Rebates are achieved once specific data consumption targets are met and will be credited into the following month’ balance. Earned rebates will only be based on actual monthly data usage minus the free data rebate in that given month;
  3. Bonus and Rewards are credited into the Subscriber’s account in the month when the bonus or reward is granted.
  4. All Bonuses, Rewards or Rebates shall not expire, except when the account is terminated.
  5. All Bonus, Rewards and/or Rebates are not convertible into cash, nor can be used to purchase any goods or products whether of YTL Communications or any third party. It can only be used as a discount of the usage charges for the Services including the monthly Minimum Usage Requirement fee.
  6. All Rebates, Bonuses and Rewards are not transferable or assignable to any other person and are personal to holder.
  7. YTL Communications may change, revise or update the Scheme but all existing Bonus, Rewards and/or Rebates will continue to be valid and subsisting.
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