Last updated: 4th March 2024
- The Unlimited Yes 4G Home 2 LTE Service Plans (“Yes 4G Home 2 Service Plans”) area fixed wireless Internet service offered by YTL Communications SdnBhd to subscribers who are 18 years and above and is provided subject to the Fixed Wireless Internet Service Terms and Conditions (available at www.yes.my/tnc).
- Terms and Conditions. The Terms and Conditions herein shall apply in addition to and not in substitution of the Fixed Wireless Internet Service Terms and Conditions. In the event of any inconsistency between the Fixed Wireless Internet Service Terms and Conditions and the Terms and Conditions herein, the Terms and Conditions herein shall prevail, to the extent of any inconsistency.
- Definitions. All capitalised words and phrases used herein shall have the same meanings ascribed to them in the Fixed Wireless Internet Service Terms and Conditions unless otherwise provided herein.
a. “Intended Use Address” means Your address for the authorized Subscriber Equipment and to access the Service as stated in the Service Registration Form. - The Yes 4G Home 2 Service Plans.
4.1 1Mbps plan is offered on the following terms:
a. Commitment Fee of RM109 is applicable and subject to a contract period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter.
b. A non-refundable RM150 Activation Fee will be collected upon registration.
c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable.
d. Subject to the Service provisioning on an “as is” and “as available” basis, The Service enables You to unlimited Internet access at the download speed up to 1Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 1Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies.
e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 60 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes.
This 1Mbps plan is being offered from 26 January 2018 until 13 April 2018.
4.2 2Mbps plan is offered on the following terms:
a. Commitment Fee of RM109 is applicable and subject to a contract period of 24 months which shall commence on the commencement date stated in the Service Registration Form or upon the completion and readiness of the Service, whichever is the later. You shall pay the Commitment Fee monthly for the duration of the Contract Period and any extended Service period thereafter.
b. A non-refundable RM100 Activation Fee and the relevant Commitment Fee (known as “Plan Advance Payment”) will be collected upon registration. The Plan Advance Payment will be rebated to the Yes Subscriber’s account in the first month bill.
c. The Device price of Yes Zoom 4G LTE (RM299) is waived and Upfront Payment will not be applicable.
d. Subject to the Service provisioning on an “as is” and “as available” basis, The Service enables You to unlimited Internet access at the download speed up to 2Mbps and upload speed of 384Kbps. The actual speed will vary depending on Your Subscriber Equipment, coverage limitation, the location of the Premises and may be less than 2Mbps of download speed and less than 384Kbps of upload speed. Fair Usage Policy applies.
e. If the Yes Subscriber is a non-Malaysian, a refundable deposit of RM200 will be collected which will be refunded free of interest 45 days after the expiry or termination of the Service subject to any deduction which may be due from the Yes Subscriber to Yes.
This 2Mbps plan is being offered from 14 April 2018 until further notice. - SIM Card.
You will be provided a SIM card which will be used to access and use the Service. The SIM card can only be used for the Service via the authorized Subscriber Equipment installed at the Intended Use Address and cannot be transferred to or used to access the Service with any other modem or device. - Subscriber Equipment.
The Yes 4G Home 2 Service Plans will entitle You to a Yes Zoom 4G LTE device to be used at the Intended Use Address for the wireless Internet access connection at no extra charge. The Subscriber Equipment shall be subject to the terms in the Limited Warranty for Products and Devices shall apply and it can be found at www.yes.my/tnc. - Intended Use Address.
You are required to provide a “Billing Address” and an “Intended Use Address” in the Service Registration Form. “Intended Use Address” is the address where the authorized Subscriber Equipment will be installed and placed for use to access the Service and You shall only use or access the Service via the SIM card and authorized Subscriber Equipment at Your Intended Use Address. You shall not install, use or access the Service via the SIM card and authorized Subscriber Equipment in any other (residential or commercial) addresses or locations and You are solely responsible to ensure that that no one uses the SIM card and authorized Subscriber Equipment to access the Service assigned to Your Intended Use Address without your authorization. In the event the SIM card and authorized Subscriber Equipment is suspected and/or detected to be used and/or transferred to another address or location to access the Service, We reserve the right to suspend, bar or terminate Your use of the Yes 4G Home 2 Service Plans and Service, and take any other action(s) that We may deem fit. - Relocation.
If You relocate, or transfer, You shall provide Us with prior notice of Your new Intended Use Address. The relocation to Your new Intended Use Address can only be done subject to You moving to a location where the Service is available and for cases where You relocate to a location where the Service is not available, there shall be no refunds, returns or cancelations permitted or applicable under the Yes 4G Home 2 Service Plans except in exceptional cases to be determined at our sole discretion on a case by case basis. - Early Termination.
If You terminate the Service/Agreement or if the Service/Agreement is terminated by Us due to Your default before the expiry of the minimum Contract Period of 24 months, You will be liable to pay Us the Early Termination Charges which is the equivalent of the total Commitment Fees for the balance unexpired term which have been terminated prematurely. - No Service Migration.
You shall not be able to migrate to the Yes 4G Home 2 Service Plans from any and all existing/active or future Yes postpaid and prepaid services offered by Us which you have subscribed or may subscribe to. You shall not be able to use Your existing or future SIM card provided under any other Yes postpaid and prepaid services which you have subscribed or may subscribe to use or access the Yes 4G Home 2 Service Plans. We reserve the right to revise this term from time to time and when deemed necessary by Us. - Payment.
a. Bills are to be settled in full by thirtieth (30th) day (“due date”) from the date of each Bill, failing which We will be entitled to charge You a late payment penalty of RM10.00 or interest for any outstanding amounts at the rate of one point five percent (1.5%) per month calculated on daily rest from the due date until full payment, whichever being the larger sum. Additionally, We may bar or suspend the Service until full payment is made.
b. You are responsible for verifying the accuracy of Your Bill and to notify Us of any discrepancy no later than 10 days from the date of the Bill, failing which You will be deemed to have accepted the Bill as correct and final. To avoid Service interruption, You shall be obliged to make prompt payment of Your Bill notwithstanding any dispute(s) or purported discrepancies. Any overpaid sums shall, upon confirmation be duly credited into Your account free of interest or any charges.
c. Further information or past itemization details about any Bill may be provided at Your request subject to imposition of administration fees, which will be made known to You beforehand and the availability of the required information or past itemization details in Our archive. If You do not agree to pay Us the said sum, Our obligation to provide You with the requested information or past itemization will be deemed to be discharged. d. You may choose any of the following payment options for making payment on Your Bill:
i. Credit card;
ii. Direct debit; or
(a) Cash payment (at Yes Stores/Kiosks or any authorized payment outlets as may be approved by Us).
(b) Cheque
(c) Online transfer
e. Payment may be made at Yes Stores/Kiosks, Our portal at www.yes.my, participating bank portals or such other mode of payment as may be made available by Us from time to time. The participating banks for payments of our Bills are stipulated in our portal at www.yes.my and will be updated from time to time.
f. Auto Billing facility is also available to You for automated payments of Your monthly Bills, which may be activated at www.yes.my or selected by You at the point of Service registration. You are obliged to ensure sufficiency of funds in Your debit/credit account and that the Auto Billing activity can be completed. We shall not be liable to You if the Auto Billing is declined or cannot be completed for whatever reason. You acknowledge and understand that Auto Billing is only applicable for settlement of periodic Bills. All and any payments outside of the periodic Billing Cycle must be promptly settled by You in any one of the other methods mentioned above. The use of the Auto Billing facility is subject to the Auto Billing terms and conditions available at www.yes.my/tnc. - All prices stated for products and services in this Terms and Conditions herein are exclusive of service tax. Such service tax shall be added to the charges and billed accordingly.
- Data Quota.
Notwithstanding anything herein, we reserve the right to implement a monthly download data volume cap of 30GB under the Yes 4G Home 2 Service Plans with prior notice. - Restricted Activities.
The Service is provided solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, and the non-continuous streaming of videos, downloading of files or online gaming or other on-line services such as e-government, e-commerce and e-banking. Peer-to-peer (P2P) file sharing software, P2P TV and other uses that may adversely affect our network are not permitted on Yes’s network and We reserve the right to restrict and/or block any or all use of P2P protocols by You or on our network in our sole discretion. Our Service may not be used:
(i) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting;
(ii) to maintain continuous active network connections to the Internet, such as through a web camera or machine-to-machine connections that do not involve active participation by a person;
(iii) to disrupt email use by others using automated or manual routines, including, but not limited to “auto-responders” or cancel bots or other similar routines;
(iv) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail,” unsolicited commercial or bulk email, or fax;
(v) for activities adversely affecting the ability of other people or systems to use either the Service or other parties’ Internet-based resources, including, but not limited to, “denial of service” (DoS) attacks against another network host or individual user;
(vi) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or
(vii) for any other reason that, in our sole discretion, violates our policy of providing service for individual use (unless You are using a Service Plan designated for such usage). We reserve the right to take action when You violate these Terms and Conditions including blocking the traffic, slowing Your effective data speeds, or discontinuing Your Service. - The Service provided under the Yes 4G Home 2 Service Plans is only for Internet data services and does not include voice calls and SMS.
- Right to change.
Yes reserves the right to change, modify and/or amend these terms at any time. A modification, change and/or amendment to these terms will be deemed to be effective upon a notice being placed upon Yes official website or sent digitally to all affected Yes Subscribers.
