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Shipping and Delivery

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  1. When can I expect the delivery of my orders?
    Delivery of products will be fulfilled within five (5) to seven (7) working days of successful clearance of your payment for the purchase of the Products.
  2. How can I track my orders?
    You can track the status of your order by following these steps:

  3. What time will my item(s) be delivered?
    The products will be delivered to you on working days between 9am and 6pm or between 9am and 1pm on Saturdays.
  4. Can I have my item(s) delivered to an address other than my home address?
    Kindly ensure you key in the right delivery address before proceed to checkout.
  5. Can I change/update my delivery address after my order is confirmed?
    No, you are not allowed to change/update your delivery address once we confirm your product purchase via email.
  6. What if I am not present on the scheduled delivery date?
    In the event that you are not present at the delivery address on the scheduled delivery date, you will receive a notification from the delivery agent. You are required to contact the delivery agent (whose information will be listed in the notification) to arrange for the re-delivery or to collect your purchase at the nearest courier company branch within a period of five (5) days from the date of the unsuccessful delivery.
  7. What will happen to the product(s) if I am not able to collect them within five (5) days? 
    Your purchase will be returned to us by our delivery agent. In such instances, please contact YesCare via email (yescare@yes.my) to arrange for collection or re-delivery. YesCare operates between 8am and 11pm daily (inclusive of weekends and public holidays). Please take note that additional delivery charges may apply in the event of any re-delivery.
  8. What happens if my delivery goes missing, is damaged or contains the wrong product(s)? 
    If you experience any problem with your delivery, including missing, damage or delivery of a wrong product, please email yescare@yes.my. YesCare operates between 8am and 11pm daily (inclusive of weekends and Public Holidays)
  9. Can you ship my ordered item(s) outside of Malaysia?
    No, your delivery address must be within Malaysia. We do not do international shipping.
  10. What is your return policy?
    We do not accept returns for any purchases. Therefore, please verify your purchase immediately on receiving the Products from the delivery agent
  11. Am I eligible for a refund if I am not satisfied with my product(s)?
    All sales are non-refundable.
  12. How do I request for a replacement if I received the wrong product(s)?
    Return of products are not allowed. You are required to verify your order upon receiving your items from the delivery agent.
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