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Yes 5G Infinite Gateway Pro

  1. How do I connect devices to Yes 5G Infinite Gateway Pro?
    Make sure your Yes 5G Infinite Gateway Pro is powered on.
    If you are trying to connect via;

    Wi-Fi
    Under the Yes 5G Infinite Gateway Pro device there’s a label with the SSID for 2.4GHz & 5Ghz including the password.

    LAN
    There’s two (2) LAN port behind the Yes 5G Infinite Gateway Pro device to connect using LAN cable.

  2. How do I change my Yes 5G Infinite Gateway Pro Network detail?
    Enter URL http://192.168.0.1
    ii. Enter username admin and password can be found on label under the device and login.
    iii. From the Home page on the left side click WiFi Settings.
    iv. Under Wi-Fi Settings page can configure the SSID and password for both 2.4Ghz & 5Ghz Wi-Fi.
  3. How do I set up the Yes 5G Infinite Gateway Pro?
    i. Remove the SIM slot cover.
    ii. Install the SIM card into the spring-loaded SIM slot according to the direction marked. To remove the SIM, press the edge of the SIM inward and the SIM will pop out (Please ensure that you use the Nano and not the Standard or Micro SIM).
    iii. Close the SIM cover.
    iv. Connect your power adaptor to the wall outlet.
    v, Connect power adaptor to the 12V port on the device.
    vi. Use LAN port to connect your wired device via Ethernet cable.
    vii. To connect using WiFi, scan the WiFi SSID name the device label and enter the password.
  4. How to configure my Yes Device configuration?
    Yes Device Manager Application is not supported.
  5. How many users can connect to the Yes 5G Infinite Gateway Pro at one time?
    Yes 5G Infinite Gateway Pro can connect up to 64 devices per SSID. In total, up to 128 for both SSID 2.4GHz and 5GHz.
  6. How do I perform a factory reset on my Yes 5G Infinite Gateway Pro?
    Make sure your Yes 5G Infinite Gateway Pro is powered ON.
    ii. Insert a pin into the Reset pin hole, push down and hold for 7 seconds.
    iii. The device will reboot to factory settings.
  7. What is the SIM card type Yes 5G Infinite Gateway Pro use?
    Yes 5G Infinite Gateway Pro use Nano size SIM card.
  8. How far Yes 5G Infinite Gateway Pro Wi-Fi network connection radius?
    The Yes 5G Infinite Gateway Pro has an approximate coverage of 50-100 meters. The actual coverage will depend on the walls and obstacles in a typical indoor building.
    (2.4GHz – <100 meters, 5GHz – <50meters)
  9. Does the Yes 5G Infinite Gateway Pro support FOTA (Firmware Over The Air)?
    Yes, Yes 5G Infinite Gateway Pro supports FOTA. Your Yes 5G Infinite Gateway Pro will automatically download updates via its own connection and seamlessly installs them. (Reboot device to take effect)
  10. What does the LED icon status mean?

  11. How long can the WiFi SSID name be?
    32 characters.
  12. How long can the WiFi password be?
    63 Characters
  13. What is the warranty period for the Yes 5G Infinite Gateway Pro device and accessories?
    The standard warranty period for Yes 5G Infinite Gateway Pro device are for 12 months and the accessories for devices are only 6 months.
  14. What if I have more questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
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