- Who is eligible to register for Yes Infinite Postpaid Plans with 12 months contract programme?
This programme is open to all Malaysians or non-Malaysians and must be at least 18 years of age before you can subscribe to the Yes Infinite Postpaid Plans with 12 months contract Programme. - What are the service offerings under Yes Infinite Postpaid Plans with 12 months contract rogramme?
You will enjoy a monthly rebate for 12 months on your monthly commitment fee for any of the plans offered below:Plan Name Infinite Basic 12M Infinite Standard 12M Infinite Premium 12M Infinite Ultra 12M Monthly Commitment Fee (After Rebate) RM58 RM38
(Rebate RM20 X 12 months)RM88 RM58
(Rebate RM30 X 12 months)RM118 RM78
(Rebate RM40 X 12 months)RM178 RM98
(Rebate RM80 X 12 months)Data (5G/4G)* Uncapped 5G + 4G data and speed Uncapped 5G + 4G data and speed Uncapped 5G + 4G data and speed Uncapped 5G + 4G data and speed Hotspot (5G/4G)* 20GB 50GB 80GB 110GB On-Net Service of domestic voice calls Unlimited Unlimited Unlimited Unlimited Off-Net Service of domestic voice calls Unlimited Unlimited Unlimited Unlimited On-Net Service of domestic SMS Unlimited Unlimited Unlimited Unlimited Off-Net Service of domestic SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS Plan Advance Payment RM38 RM58 RM78 RM98 Total Payment Upon Registration (With SST) RM38 (RM40.28
inclusive SST)
(Rebated in 1st month)RM58 (RM61.48
inclusive SST)
(Rebated in 1st month)RM78 (RM82.68
inclusive SST)
(Rebated in 1st month)RM98 (RM103.88
inclusive SST)
(Rebated in 1st month)*Data Usage and Speed are subject to relevant 5G or 4G coverage.
- How long is the programme period?
The programme will commence on 27th March 2024 and continue until further notice. - How can I subscribe to the Yes Infinite Postpaid Plans with 12 months contract programme?
You may subscribe via the following channels:
(a) Yes website @yes.my;
(b) MyYes app;
(c) Yes Stores/kiosk; and
(d) Yes Authorised Dealers. - How many Yes Infinite Postpaid Plans with 12 months contract programme can I subscribe to?
You may subscribe to one or more Yes Infinite Postpaid Plans with 12 months contract programme, provided you do not have, in aggregate, more than fifteen (15) postpaid service accounts with Yes. - Can I subscribe to Yes Infinite Postpaid Plans with 12 months contract Service Plan if I am a foreigner?
Yes, you can. - I have received my Yes SIM, how do I activate my Yes SIM?
Please refer to the how to activate SIM for more information. - When can I activate the Yes SIM which I receive under this Yes Infinite Postpaid Plans with 12 months contract programme?
You must activate the Yes SIM within thirty (30) days from date you receive the Yes SIM (“SIM Activation Period”). - What happens if I don’t activate the Yes SIM at any time during the SIM Activation Period?
Your Yes SIM will expire automatically and Your Service account will be terminated accordingly if you don’t activate your Yes SIM within the SIM Activation Period. In such instance, any payment made by you, including the Commitment Fee, any and deposit will be forfeited. There will be no refund and you may also be subjected to Early Termination Charges (ETC) for the remainder of the contract period. - How can I continue to enjoy the monthly rebate, even after expiry of the 12 months contract?
You may request to extend the contract for another 12 months to enjoy the same monthly rebate. - What happens if I did not fully utilise my internet data under the hotspot data capacity allocation?
Any internet data under the hotspot data capacity allocation which remains unutilised in a relevant Billing Cycle will be deemed as unutilised and cannot be carried forward to the succeeding Billing Cycle. - Can I use my existing mobile number of another telco with the Yes Infinite Postpaid Plans with 12 months contract programme?
Absolutely! You can switch to Yes with your existing number during or after SIM activation. Check out our “Keep Your Number” section for more information. - Am I eligible for Yes Mobile Number Portability to Infinite Plans Promotion (RM20 rebate for six (6) months) when I switch my number to Yes?
No, Yes Infinite Postpaid Plans with 12 months contract programme is not eligible for Yes Mobile Number Portability To Infinite Plans Promotion. - Will there be any charges imposed if I terminate my Yes Infinite Postpaid Plans with 12 months contract programme before the end of the Contract Period?
Yes, Early Termination Charges (ETC) for the remainder of the contract period will be due and payable by you immediately if your Yes Infinite Postpaid Plans with 12 months contract programme is terminated before the end of the contract period. - Will there be any charges imposed on my use of IDD Service?
Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service at yes.my/roaming. - Will I be able to enjoy free unlimited voice calls if I am outside Malaysia?
No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at yes.my/roaming for further information. - Am I entitled to Refer & Earn Programme under Yes Infinite Postpaid Plans with 12 months contract programme?
Yes, you may Refer & Earn Programme FAQ, Click Here for more information. - What if I have more questions not addressed in this FAQ?
We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
