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Yes Prepaid FT5G 20

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  1. What is the Yes Prepaid FT5G 20?
    The Yes Prepaid FT5G 20 is a Prepaid Service Plan offered to all Malaysians and non-Malaysians aged 12 years and above.
  2. Where can I purchase the Yes Prepaid FT5G 20?
    You can purchase any of the Yes Prepaid FT5G 20 at Yes Online Store, MyYes app, at any of our Yes Stores or through our Yes Authorised Dealers.
  3. What is the duration of the Yes Prepaid FT5G 20?
    The Programme period will be from 10th June 2024 until further notice.
  4. How many lines can a subscriber sign up with a Yes Prepaid FT5G 20?
    You may register for Yes Prepaid FT5G 20 provided always that you do not have more than a maximum of five (5) prepaid service accounts with Yes.
  5. How long will my Prepaid Service account be active from the date of activation of the Yes SIM?
    Your Prepaid Service account will remain active for a period of 30 days from the date of Yes SIM activation. After 30 days, you will be able to receive calls & SMS and make emergency calls for another 30 days. However, you will not be able to make any calls, send SMS or surf the internet. Kindly purchase a Yes Reload or Data Add-Ons via MyYes app to continue using Yes services.
  6. What is Data Rollover?
    Your data can be rolled over when you purchase the same data add-on before the service expiry date, and your existing unused data can be carried forward to the following month with a new validity. Different data add-ons purchased will not be eligible for Data Rollover.
  7. Can I purchase other Prepaid Data Add-Ons before my account expires?
    Yes, you can. You may purchase additional Add-Ons through the MyYes app.
  8. Will there be any charges imposed when I call or SMS other Yes numbers?
    You will enjoy FREE unlimited on-net and off-net calls. Charges will be imposed on off-net SMS and all international calls and SMS in accordance with the voice calls and SMS rates found at yes.my/roaming.
  9. Can I keep my existing mobile number on Yes Prepaid FT5G 20?
    Yes, you can port your existing mobile number. Please refer Switch To Yes here for more information.
  10. What if I have more questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
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