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e-Invoice

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  1. What is an e-Invoice?
    An e-Invoice is a digital representation of a transaction between a seller and a buyer. e-Invoice replaces paper or electronic documents such as invoices, credit notes, debit notes and contains the same essential information as a traditional document. For more information, refer to Lembaga Hasil Dalam Negeri Malaysia (LHDN) e-Invoice website.
  2. What is the differences between e-invoice and bill/ receipt/ normal invoice?
    The e-Invoice must be validated by LHDN & proof of validation can be made through a QR code which can be inserted into the PDF e-Invoice shared with you. When you receive the Yes PDF e-Invoice through your email address, there will be a QR code on the e-Invoice which can be scanned and direct you to a validation link on LHDN MyInvois Portal.Note: Please ensure your TIN and email address are updated. Refer to FAQ 5 on steps to update the details via MyYes App.
  3. Why I didn’t receive my QR code in my receipt/ ebill?
    During the 6 months grace period, it is possible to experience technical issues. During this period, there will be no QR codes. You can continue to do the following:
    i. Keep a copy of all your receipts and ebills as a supporting document; or
    ii. Keep a copy of the Annual Statement as a supporting document.
  4. What is a Tax Identification Number (TIN)?
    Both individuals and entities who are registered taxpayers with the Inland Revenue Board of Malaysia (IRBM) are assigned with a Tax Identification Number (TIN) known as “Nombor Pengenalan Cukai”.
  5. How can I get my Tax Identification Number (TIN)?
    A Malaysian taxpayer registered with LHDNM can check their TIN through MyTax Portal at hasil.gov.my from the “e-Daftar” menu or visit the nearest LHDNM offices.
  6. How do I submit or update my TIN?
    You may add or update your Tax Identification Number(TIN) anytime via MyYes app by the following steps below;
    Open MyYes app > Click Profile > Billing Info > TIN Code > Update your TIN number.

    To get a monthly e-invoice for the tax relief claiming process, please ensure your email is updated, which can be done via MyYes app with below;
    Open MyYes app > Click Profile > Billing Info > Contact Method > Update email address.
  7. I have an issue with my TIN. Who shall I contact?
    Any matters related to TIN, you may contact LHDN’s Support for more information.
  8. What if I have more questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
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