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Yes 11.11 Pass Campaign

  1. What is Yes 11.11 Pass campaign?
    This campaign allows you a chance to purchase an iPhone 15 at only RM1. Users are required to sign up by creating an account and completing daily challenges via the “Yes 11.11 Sales Day” website to claim the “Yes 11.11 Pass”. Participants to go to the Yes Experience Store in Lot 10, Kuala Lumpur on 11th November 2023 with this “Yes 11.11 Pass” will be able to stand a chance to “Spin the Wheel”, purchase an iPhone 15 128GB or iPhone 15 Plus 128GB at only RM1 or get iPhone accessories for free with the purchase of applicable iPhone plans, while stocks last.
  2. Who is eligible to participate in the Yes 11.11 Pass campaign?
    This campaign is open to all Malaysian aged 18 years and above.
  3. How will I be notified that I am eligible for the Yes 11.11 Pass campaign?
    After completing and fulfilling the daily challenges, you will receive the “Yes 11.11 Pass” via email from 6th November 2023 until 8th November 2023.

  4. I have received my “11.11 Pass”. What do I need to do to get the Yes 11.11 Pass campaign?
    Participants at Yes Experience Store in Lot 10, Kuala Lumpur will be able to purchase an iPhone 15 128GB or iPhone 15 Plus 128GB for only RM1 with a Yes Postpaid RM1 iPhone 15 plan or Yes Postpaid RM1 iPhone 15 Plus plan for a 24 months contract via “Spin the Wheel”.
  5. What are the service offerings under the Yes 11.11 Pass campaign?
    For more information on the service and rate offerings, kindly refer below;

    Plan Name Yes Postpaid RM1 iPhone 15 Yes Postpaid RM1 iPhone 15 Plus
    Monthly Commitment Fee RM88 (+ RM5.28 SST) RM118 (+ RM7.08 SST)
    Data Capacity Allocation (5G/4G) Unlimited Unlimited
    Hotspot (5G/4G) 50GB 80GB
    Contract 24 months 24 months
    On-Net Service of domestic voice calls Unlimited Unlimited
    Off-Net Service of domestic voice calls Unlimited Unlimited
    On-Net Service of domestic SMS Unlimited Unlimited
    Off-Net Service of domestic SMS RM 0.09 per SMS RM 0.09 per SMS
    Device Model iPhone 15 128GB
    (RRP RM4,399)    		 iPhone 15 Plus 128GB
    (RRP RM4,899)
    Device Price RM1 RM1
    Plan Advance Payment RM88 (RM93.28 including SST)
    (rebated in the 1st month)    		 RM118 (RM125.08 including SST)
    (rebated in the 1st month)
    Total Payment Upon Registration RM89 RM119
    Total Payment Upon Registration (With SST) RM94.28 RM126.08
    Sales Channel Yes Experience Store at Lot 10 Shopping Centre, Kuala Lumpur Yes Experience Store at Lot 10 Shopping Centre, Kuala Lumpur
  6. What is the duration of the Yes 11.11 Pass campaign?
    The campaign period will be on 3rd November 2023 until 8th November 2023.
  7. How many Yes 11.11 Pass plan can I register?
    You can only register for one (1) Yes Postpaid RM1 iPhone 15 plan or Yes Postpaid RM1 iPhone 15 Plus plan campaign provided you always do not have more than a maximum of fifteen (15) postpaid service accounts with Yes.
  8. What happens if I do not fully utilise my hotspot data capacity allocation?
    At the expiry date of each billing cycle, any unused Hotspot data will not be carried forward to the succeeding billing cycle.
  9. Can I use my existing mobile number of another telco with the Yes Postpaid RM1 iPhone 15 or Yes Postpaid RM1 iPhone 15 Plus plan campaign?
    Absolutely! You can switch to Yes with your existing number during or after SIM activation. Check out our “Keep Your Number” section for more information.
  10. Do I need to continue with payment of the Commitment Fee if Yes Postpaid RM1 iPhone 15 or Yes Postpaid RM1 iPhone 15 Plus plan account is barred during the contract period?
    Yes, notwithstanding the suspension of your Yes Postpaid RM1 iPhone 15 Plan or Yes Postpaid RM1 iPhone 15 Plus plan, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension.
  11. Will there be any charges imposed on IDD Service?
    Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service at yes.my/roaming.
  12. Do I still get free unlimited voice calls if I am outside of Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at yes.my/roaming for more details.
  13. Can I change my existing Yes Service Plan to Yes Postpaid RM1 iPhone 15 or Yes Postpaid RM1 iPhone 15 Plus plan?
    Yes, you can do so at our Yes Experience Store Lot 10, Kuala Lumpur during your registration on “Yes 11.11 Sales Day”.
  14. Where can I get more information about the smartphone and accessories such as specifications, repairs, replacements and warranty?
    You may refer to the respective manufacturer’s official website or contact the manufacturer’s customer service for assistance.
  15. I purchased an add-on, iPhone accessories and it is broken. Who shall I contact?
    You may refer to the respective manufacturer’s official website or contact the manufacturer’s customer service for assistance.
  16. What if I have more questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
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