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ONG-believable iPhone Deals Campaign

  1. What is ONG-believable iPhone Deals Campaign?
    The ONG-believable iPhone Deals Campaign, offered by Yes 5G, allows customers to purchase selected iPhone models at discounted prices. Yes 5G provides special deals on certain iPhone models, making it easier for customers to own the latest iPhones at more affordable prices. With any purchase of a Yes Plan (Prepaid or Postpaid) of RM20 or above, you can enjoy the best deals and benefit from Yes 5G’s network.

     

  2. Who is eligible for the ONG-believable iPhone Deals Campaign?
    This campaign is open to all Malaysians and non-Malaysians aged 12 years and above.

     

  3. Where can I purchase the ONG-believable iPhone Deals Campaign?
    You can purchase any iPhone under this ONG-believable iPhone Deals Campaign at our     Yes Stores.

     

  4. What is the duration of the ONG-believable iPhone Deals Campaign?
    The Campaign period will be from 16th January 2025 until further notice.

     

  5. Can I use my existing mobile number from another telco with the purchase of a Yes Plan under the ONG-believable iPhone Deals Campaign?
    Absolutely! You can switch to Yes and keep your existing number when purchasing a Yes Plan at the Yes Store or after SIM activation. For more information, check out our     “Keep Your Number” section.

  6. I purchased an add-on iPhone accessory and it is broken. Who shall I contact?
    You may refer to the manufacturer’s official website or contact the manufacturer’s customer service for assistance.

     

  7. I wrongly purchased add-on for iPhone model case accessories. Could I exchange the accessories?
    Any accessories or add-ons purchased are non-transferable and non-refundable.

     

  8. Where can I get more information about the smartphone such as specifications, repairs, replacements and warranty?
    You may refer to the manufacturer’s official website or contact the manufacturer’s customer service for assistance. Please visit     Apple Support Centre for more information.

     

  9. What if I have more questions not addressed in this FAQ?
    We’re here to help! Reach out to Yes through these easy options:
    i. Chat with Sofia at yes.my.
    ii. Download the MyYes app from Google Play, Apple App Store, or Huawei AppGallery to chat with Sofia for instant support or submit a ticket under YesCare tab in Quick Access for detailed assistance.
    iii. Email us at yescare@yes.my for further assistance. We’re here whenever you need us!

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