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Claw Your Way to the New iPhone Campaign  

  1. What is the “Claw Your Way to the New iPhone” campaign?
    This campaign allows you to claw your way to win an iPhone 16 for just RM1. Participants who fulfil the campaign requirements will receive a Claw Ticket. Visit the Yes Experience Store at Lot 10, Bukit Bintang, on 20th September 2024, starting 8.00 am, to win an iPhone 16, 15, 14, or 13 for only RM1. You can also win free iPhone accessories and many other freebies, while stocks last. Terms and conditions apply.
  2. Who is eligible to participate in the “Claw Your Way to the New iPhone” campaign?
    This campaign is open to all Malaysian aged 18 years and above. To participate;
    Pre-order iPhone 16 through the Yes website during the Pre-Order period from 13thSeptember 2024 to 19th September 2024; or
    ii. Engage with our social media campaign from 13th to 19th September 2024. Participants who complete all social campaign posting steps before 4:00pm on 19th September 2024 will receive a Direct Message (DM) invitation by 10:00pm on 19th September 2024.; or
    iii. Purchase any Yes product with a minimum value of RM30 and above on Open Sales Day on 20th September 2024; or
    iv. Existing Yes Postpaid customers who receive an invitation for the “Yes Open Sales Day” via email or push notification through the MyYes app.
  3. How will I be notified that I am eligible for the “Claw Your Way to the New iPhone” campaign?You can claim your Claw Ticket after fulfilling the requirements of the Claw your way to the New iPhone campaign, as detailed in FAQ 2. This ticket will allow you to participate in the event and have a chance to win an iPhone 16 on 20th September 2024.
  4. What do I need to do to win the iPhone 16 for RM1?
    After completing any of the 4 methods to earn a Claw Ticket as per FAQ 2, visit the Yes Experience Store at Lot 10, Bukit Bintang on 20th September 2024, at 8 AM. You will need to verify and collect your Claw Ticket to participate in the “Claw Your Way to the New iPhone” game.
    If you successfully claw your way to an iPhone 16, you will only need to pay RM1 for it. Please note that this offer requires the winner to sign up for a Yes Postpaid RM1 iPhone plan with a 24-month contract.
  5. What are the service offerings under the “Claw Your Way to the New iPhone” campaign?
    For more information on the service and rate offerings, kindly refer below;

    Plan Name Yes Postpaid Standard RM1 iPhone 16 Yes Postpaid Basic RM1 iPhone 15 Yes Postpaid Basic RM1 iPhone 14 Yes Postpaid Basic RM1 iPhone 13
    Device Model iPhone 16 128GB
    (RRP RM3,999)    		 iPhone 15 128GB
    (RRP RM4,399)    		 iPhone 14 128GB
    (RRP RM3,799)    		 iPhone 13 128GB
    (RRP RM3,299)
    Monthly Commitment Fee RM88
    (+ RM5.28 SST)    		 RM58
    (+ RM3.48 SST)    		 RM58
    (+ RM3.48 SST)    		 RM58
    (+ RM3.48 SST)
    Data and Speed (5G/4G) Uncapped Uncapped Uncapped Uncapped
    Hotspot (5G/4G) 50GB 20GB 20GB 20GB
    Contract 24 months 24 months 24 months 24 months
    On-Net Service of domestic voice calls Unlimited Unlimited Unlimited Unlimited
    Off-Net Service of domestic voice calls Unlimited Unlimited Unlimited Unlimited
    On-Net Service of domestic SMS Unlimited Unlimited Unlimited Unlimited
    Off-Net Service of domestic SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS
    Device Price RM1 RM1 RM1 RM1
    Plan Advance Payment RM88 (RM93.28 including SST)
    (Rebated in 1st month)    		 RM58 (RM61.48
    inclusive SST)
    (Rebated in 1st month)    		 RM58 (RM61.48
    inclusive SST)
    (Rebated in 1st month)    		 RM58 (RM61.48
    inclusive SST)
    (Rebated in 1st month)
    Total Payment Upon Registration RM89 RM59 RM59 RM59
    Total Payment Upon Registration (With SST) RM94.28 RM62.48 RM62.48 RM62.48
    Sales Channel Yes Experience Storeat Lot 10 Shopping Centre, Kuala Lumpur Yes Experience Storeat Lot 10 Shopping Centre, Kuala Lumpur Yes Experience Storeat Lot 10 Shopping Centre, Kuala Lumpur Yes Experience Storeat Lot 10 Shopping Centre, Kuala Lumpur
  6. How many “Claw Your Way to the New iPhone” plan can I register?
    Subject to credit and eligibility approval, you may register one (1) Yes Postpaid RM1 iPhone plan campaign provided you always do not have more than a maximum of fifteen (15) postpaid service accounts with Yes.
  7. What happens if I do not fully utilise my hotspot data capacity allocation?
    At the expiry date of each billing cycle, any unused Hotspot data will not be carried forward to the succeeding billing cycle.
  8. Can I use my existing mobile number of another telco with the Yes Postpaid RM1 iPhone plans?
    Absolutely! You can switch to Yes with your existing number during or after SIM activation. Check out our “Keep Your Number” section for more information.
  9. Do I need to continue with payment of the Commitment Fee if Yes Postpaid RM1 iPhone plans account is barred during the contract period?
    Yes, notwithstanding the suspension of your Yes Postpaid RM1 iPhone plans, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension.
  10. Will there be any charges imposed on IDD Service?
    Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service at yes.my/roaming.
  11. Do I still get free unlimited voice calls if I am outside of Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at yes.my/roaming for more details.
  12. Can I change my existing Yes Service Plan to Yes Postpaid RM1 iPhone plans?
    Yes, you can do so at our Yes Experience Store Lot 10, Kuala Lumpur during your registration.
  13. Where can I get more information about the smartphone and accessories such as specifications, repairs, replacements and warranty?
    You may refer to the manufacturer’s official website or contact the manufacturer’s customer service for assistance.
  14. I purchased an iPhone 16 accessories and it is broken. Who shall I contact?
    You may refer to the manufacturer’s official website or contact the manufacturer’s customer service for assistance.
  15. What if I have more questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.

 

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