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YesRoam

  1. What is YesRoam?
    YesRoam provides you with unlimited 5G + 4G data roaming when you connect to our preferred roaming partner while traveling overseas.
  2. How do I subscribe to YesRoam?
    YesRoam is available to our Postpaid customers. Depending on your Postpaid plan, Yes 5G has created various YesRoam plans to cater to your needs. You may check the available plans at yes.my/roaming. To start using YesRoam, you will need to enable roaming via settings on your device. You will also need to ensure roaming is activated via the MyYes app > Roaming > Activate Roaming. A roaming deposit may be required if you are a Yes customer for less than 6 months.If you are a principal line user, you may assist your supplementary lines to activate YesRoam by increasing the credit limit or paying additional roaming deposit via MyYes app to activate YesRoam. Login to primary account > Switch to supplementary line in account dropdown > Click More > Roaming > Activate Roaming > Increase credit limit or pay deposit > Activate roaming.

    Note: Please be informed that effective 1st of August 2024, the Roaming deposit of RM300 will be refunded to customers after a period of 6 months from the payment date. The Roaming deposit refund will be posted to a customer’s account as a bill payment. Customer’s credit limit will remain unchanged despite the refund. This Roaming deposit refund policy is applicable to all customers who pay Roaming deposit from 1st of August 2024 onwards.

  3. How do I select a roaming operator on my device?
    Step 1: From the “Settings” menu, tap “Mobile networks”.
    Step 2: Tap “Network Operators”.
    Step 3: Tap “Search networks”.
    – You will see a list of networks.
    – Choose the preferred network* and connect.
    Step 4: Turn on Data Roaming and Mobile Data in your mobile device setting.*Please refer to yes.my/roaming for the list of roaming operators’ charges.
  4. What is YesRoam SG Monthly?
    YesRoam SG Monthly offers FREE unlimited 5G + 4G data roaming in Singapore for all Infinite and Infinite+ Postpaid customers. You will also be able to enjoy FREE incoming calls from all countries and FREE outgoing calls to any Malaysian number while travelling. SMS is charged as per roaming rates at yes.my/roaming. Customers will enjoy unlimited data roaming starting with 10GB high-speed data, followed by unlimited data roaming at 512kbps.
  5. What is YesRoam ASEAN Plus?
    The YesRoam ASEAN Plus offers unlimited 5G + 4G data roaming in over 11 destinations including
    Brunei, Cambodia, China, Hong Kong, Indonesia, Laos, Macau, Philippines, Taiwan, Thailand, Vietnam.
    YesRoam ASEAN Plus comes with options for a 1 Day pass (RM10), 3 Days pass (RM20) or 7 Days pass (RM30) to cater to your needs.
  6. How does the “Pre-Book” Roaming Pass work?
    The Pre-Book Roaming Pass is a feature made available for the ASEAN Plus roaming plans. This allows customers to select preferred roaming passes and schedule activation on the preferred date from as early as 30 days before the activation date. (Free cancellation can be done 24 hours before activation). The pass will be activated based on a selected schedule following GMT +8 (MY Time). You may log in to the MyYes app to check upcoming roaming passes and make sure to check your SMS for more info.
  7. What are the roaming passes available within YesRoam ASEAN Plus?
    YesRoam ASEAN Plus 1 Day at RM10 with unlimited data, 1GB high speed, 512kbps thereafter for 24 hours validity.
    ii. YesRoam ASEAN Plus 3 Days at RM20 with unlimited data, 5GB high speed, 512kbps thereafter for 72 hours validity.
    iii. YesRoam ASEAN Plus 7 Days at RM30 with unlimited data, 10GB high speed, 512kbps thereafter for 168 hours validity.
  8. What will happen if I turn on roaming before my pre-booked pass activation time/date in a roaming country?
    The YesRoam ASEAN Plus 1 Day pass will be automatically activated. This is not stackable on top of your pre-booked pass. Please ensure you only turn on roaming following your pre-booked date and time for activation at roaming country.
  9. I have turned on data roaming and mobile data on my mobile device but am unable to access data services?
    Please ensure you turn on your Data Roaming and Mobile data on your mobile device setting and to enable roaming to be activated via MyYes app.
    Note: You will also need to ensure the Access Point Name (APN) in your phone settings is set to either ‘yesnet’ or ‘shwap’ in order to use the Data Roaming service. From your phone, go to Settings > Mobile Networks > Access Point Names > Choose ‘yesnet’ or ‘shwap’.
  10. When will my YesRoam Pass expire?
    The expiry date and time for different passes may vary. Please check your MyYes App for information regarding the expiry of your pass.
  11. How many YesRoam passes, or YesRoam Top-Up can I purchase at one time?
    There is no limit to the number of passes you can purchase in a day; the pass(es) are stack-able, i.e. you can buy as many as you prefer, even before you have exhausted the high-speed quota. If you have reached your usage credit limit, you may increase your credit limit via MyYes App to purchase the YesRoam passes.
  12. How will I be charged if I am connected to 2 or more preferred roaming operators on the same day while roaming in different countries?
    You will be charged for each of the preferred roaming operators that you are connected to on the same day. For YesRoam ASEAN Plus passes, it enables me to roam in 2 different countries on the same day without extra charges.
  13. What will happen if I use data roaming on Yes’s non-preferred roaming operator?
    You may be charged at a PAYU rates. For more information on the rates, please visit yes.my/roaming.
  14. Is there any applicable Fair Usage Policy (FUP)?
    FUP applies. You can still enjoy unlimited data roaming after you have exhausted the allocated high-speed quota. However, data speed will be reduced.
  15. Can I restore my high-speed data upon reaching my high-speed quota for YesRoam passes?
    You can purchase a YesRoam Daily Top-Up, YesRoam Top-Up or YesRoam ASEAN Plus passes via MyYes For more information on the rates please visit www.yes.my/roaming.
  16. I had turned off data roaming and was using Wi-Fi. Why am I still charged for data roaming usage?
    It is possible for some smartphones to still incur data roaming usage even if you have turned off Data Roaming on your phone settings. This is especially true on LTE, where data services can be activated by default when performing a location update. This is specific for the LTE standards and was not the case in GSM/GPRS/3G standards. Should you really need to turn off data roaming, we recommend the following steps to avoid incurring further data roaming charges.
    a) Switch off Mobile Data and Data Roaming
    b) Switch on airplane mode
    c) Switch off airplane mode
    d) Turn on Wi-Fi (If you want to use data services)Note: If you wish to enjoy roaming services ( either voice & SMS only and/or with Data ) you will need to “Activate Roaming” on MyYes app, and we recommend ensuring both “Mobile Data” and “Data Roaming” are toggled OFF on your phone settings before the departure, in Malaysia.
  17. What if I have more questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download the MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia, or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
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