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Yes x Pre-order for iPhone 16e

  1. What is Yes x Pre-order for iPhone 16e?
    Pre-order the iPhone 16e today and secure your purchase before its official launch date. Terms and conditions apply.
  2. How do I pre-order for the Yes x Pre-order for iPhone 16e?
    You can pre-order via Yes website at Yes x Pre-order for iPhone 16e.

  3. What is the duration of the Yes x Pre-order for iPhone 16e?
    The pre-order will be from 21st February 2025 (9.00pm) until 28th February 2025 (7.59am).

  4. What are the Yes products and plan offerings for Yes x Pre-order for iPhone 16e?
    The iPhone 16e is available on our Infinite+ plans with no upfront payment, starting from RM0/month. Customers can choose between a 24-month or 36-month contract. Additionally, customers can opt for the Pakej SuperJimat, which offers the iPhone 16e with a low upfront payment on a 24-month contract. Check the plan’s availability and details on yes.my/iPhone.

  5. When will I receive the phone after I have pre-order?
    You will receive the phone at the delivery address provided starting from 28th February 2025.
  6. Is the iPhone 16e compatible with MagSafe?
    No, the iPhone 16e is not compatible with MagSafe, but it supports Qi wireless charging and USB-C for easy charging options.
  7. Can I get a refund if I change my mind?
    No. There will be no refund once the pre-order is placed.
  8. What happens if I change my delivery address?
    You are advised to provide the correct contact number and delivery address during the Pre-order. If you require any assistance, you may contact yescare@yes.my.

  9. I have not received my device. Who shall I contact?
    You may check your order status at www.yes.my/trackorder, or you can send your questions to yescare@yes.my.

  10. What if I have more questions not addressed in this FAQ?
    We’re here to help! Reach out to Yes through these easy options:
    i. Chat with Sofia at yes.my.
    ii. Download the MyYes app from Google Play, Apple App Store, or Huawei AppGallery to chat with Sofia for instant support or submit a ticket under YesCare tab in Quick Access for detailed assistance.
    iii. Email us at yescare@yes.my for further assistance. We’re here whenever you need us!
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