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Yes Data5G Prepaid SIM Pack

  1. What is the Yes Data5G Prepaid SIM Pack?
    The Yes Data5G Prepaid SIM Pack is a Prepaid Service Plan offered to all Malaysians and non-Malaysians residing in Malaysia aged 12 years and above.
  2. Where can I purchase the Yes Data5G Prepaid SIM Pack?
    You can purchase any of the Yes Data5G Prepaid SIM Pack through our Yes Authorized Dealers.
  3. What is the duration of the Yes Data5G Prepaid SIM Pack?
    The Programme period will be from 15th April 2024 until further notice.
  4. How many lines can a subscriber sign up with a Yes Data5G Prepaid SIM Pack?
    You may register for Yes Data5G Prepaid SIM Pack provided always that you do not have more than a maximum of five (5) prepaid service accounts with Yes.
  5. How long will my Prepaid Service account be active from the date of activation of the Yes SIM?
    Your Prepaid Service account will remain active for a period of 7 days from the date of Yes SIM activation. After 7 days, you will be able to receive calls & SMS and make emergency calls. However, you will not be able to make any calls, send SMS or surf the internet. Kindly purchase a Yes Reload or Data Add-Ons via MyYes app to continue using Yes services.
  6. Can I purchase other Prepaid Data Add-Ons before my account expires?
    Yes, you can. You may purchase additional Add-Ons through the MyYes app.
  7. Will there be any charges imposed when I call or SMS other Yes numbers?
    You will enjoy FREE unlimited on-net calls and SMS, and off net calls. Charges will be imposed on off-net SMS and all international calls and SMS in accordance with the voice calls and SMS rates found at yes.my/roaming.
  8. Can I change my existing service plan to Yes Data5G Prepaid SIM Pack?
    No. This plan is only available for new registration.
  9. Can I keep my existing mobile number on Yes Data5G Prepaid SIM Pack?
    No. This plan is only available for new sign-up.
  10. What if I have more questions not addressed in this FAQ?
    We’re here to help! Reach out to Yes through these easy options:
    i. Chat with Sofia at yes.my.
    ii. Download the MyYes app from Google Play, Apple App Store, or Huawei AppGallery to chat with Sofia for instant support or submit a ticket under YesCare tab in Quick Access for detailed assistance.
    iii. Email us at yescare@yes.my for further assistance. We’re here whenever you need us!
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Tanya Sofia