View Categories

Yes Fibre Postpaid Service Plan

4 min read

  1. What is Yes Fibre Postpaid Service Plan?
    This plan offers unlimited data with speeds up to 300Mbps to power up your home and businesses. The plan includes a WiFi6 Wireless Router and Modem on a 24-month contract. For more information on the service and rate offerings, kindly refer below;

    Plan Name Yes Fibre 300Mbps Yes Fibre Biz 300Mbps Yes Fibre 300Mbps F
    Plan Data & Speed Data: Unlimited
    Speed: 300Mbps    		 Data: Unlimited
    Speed: 300Mbps    		 Data: Unlimited
    Speed: 300Mbps
    Device
    Customer Premise Equipment (CPE)    		 GPON Modem (FREE (RRP RM250)) +
    WIFI6 Wireless Router     (FREE (RRP RM150))
    Monthly Commitment Fee RM139 RM189 RM139
    Monthly Commitment Fee (Discounted Price) RM139 RM35
    (RM37.10 with SST)
    (for 24 months contract
    from activation date)    		 RM189 RM50
    (RM53.00 with SST)
    (for 24 months contract
    from activation date)    		 RM139
    Contract Period 24 months 24 months 24 months
    Plan Advance Payment N/A N/A RM139
    (RM147.34 with SST)
    Total Payment Upon Registration (With SST) RM0 RM0 RM139
    (RM147.34 with SST)
    Foreigner Deposit N/A N/A RM250
    Installation Fee RM250 FREE RM250 FREE RM250 FREE
    Device Warranty 24 months
    (from account activation)    		 24 months
    (from account activation)    		 24 months
    (from account activation)
    Freebies
    (While stocks last)    		 (i) FREE 1 x Smartphone (RRP RM399)
    (ii) FREE 1 x Yes Prepaid Yes FT5G Discover Plan SIM Card (RRP RM15)    		 (i) FREE 1 x Smartphone (RRP RM399)
    (ii) FREE 1 x Yes Prepaid Yes FT5G Discover Plan SIM Card (RRP RM15)    		 (i) FREE 1 x Smartphone (RRP RM399)
    (ii) FREE 1 x Yes Prepaid Yes FT5G Discover Plan SIM Card (RRP RM15)
    Eligibility For Malaysians with a valid MyKad For Malaysians with a valid BRN ID per service activation For Foreigners with a valid Passport
  2. What is the minimum age requirement to sign up for the Yes Fibre Postpaid Service Plan?
    You must be 18 years of age and above.
  3. As a foreigner, can I subscribe to Yes Fibre Postpaid Service Plan?
    Yes, you can. There will be a deposit of RM250.
  4. Where can I sign up for the Yes Fibre Postpaid Service Plan?
    You may subscribe to a Yes Fibre Postpaid Service Plan through Yes Authorised Dealers in Sabah.
  5. Can I sign up for more than one (1) Yes Fibre Postpaid Service Plan?
    You may subscribe to one Yes Fibre Service Plan provided always you do not have, in aggregate, more than fifteen (15) Postpaid Service Plans registered with Yes.
  6. Does the Yes Fibre Postpaid Service Plan come with a voice or SMS service?
    This plan does not support calls and SMS. The Yes Fibre Postpaid Service Plan is for data usage only.
  7. How do I check my data usage or make bill payment for my Yes Fibre Postpaid Service Plan?
    You may check your usage or make payment via MyYes app or refer to Yes Payment Channels for more information.
  8. How do I claim the warranty if the Yes Fibre device that I purchased is defective?
    You may contact the Yes Authorised Dealer in Sabah that you registered with or contact our YesCare at yescare@yes.my for further assistance.
  9. How many users can connect to a Yes Fibre device at one time?
    Yes Fibre device can connect up to 32 devices.
  10. Does Yes Fibre device support CCTV?
    Yes Fibre device supports cloud-based IP CCTV.
  11. Will a penalty fee be imposed if I decide to terminate my subscription within the contract period?
    If you terminate the Yes Fibre Postpaid Service Plan during the Contract Period, you will be subject to Early Termination Charges (“ETC”).
  12. How do I activate my Yes FT5G Discover Prepaid Plan SIM?
    To activate your 5G-enabled SIM Card:If you are a New User, please follow the following steps:
    (i) Download the MyYes app
    (ii) On the login page, press “New User”
    (iii) Press “Activate SIM” button and follow the self-activation steps on the screen
    (iv) Once your activation is successful, you can now log in to your Service account using your phone number and the password sent to your email. You can also log in using the TAC method if you cannot find your password.If you are an Existing User, please follow the following steps:
    (i) Login to the MyYes app
    (ii) Go to Quick Access, press “Activate SIM” button and follow the self-activation steps on the screen
    (iii) Once your activation is successful, you can now log in to your Service account using your phone number and the password sent to your email. You can also log in using the TAC method if you cannot find your password.
  13. What are the plans for my Yes FT5G Discover Prepaid Plan SIM?
    You will get free 10GB of mobile data with 30 days validity from the date of SIM activation, any unused mobile data will be automatically forfeited.
  14. What happens if my Yes FT5G Discover Prepaid Plan account becomes inactive?
    You will be able to receive calls & SMS and make emergency calls. However, you will not be able to make any calls, send SMS or surf the internet. Kindly purchase a Yes Reload or Data Add-Ons via MyYes app to continue using Yes services.
  15. Will there be any charges imposed when I call other Yes mobile numbers?
    There will be no charges imposed for domestic calls from a Yes mobile number to another Yes mobile number. However, charges will be imposed on all international calls and SMS in accordance with the voice calls and SMS rates found at yes.my/roaming.
  16. Will there be any charges imposed when I call other networks?
    Yes, standard rates will apply. Please refer to the table below:-

    Type of Off Net Services Rates (RM) Charging Block (in seconds)
    Voice Calls RM 0.09/minute 30
    SMS RM 0.09/SMS –
  17. What if I have more questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.myfor any other inquiries. You can also download the MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia, or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
WhatsApp

Ask Sofia