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iPhone Super Deal Campaign

5 min read

  1. What is iPhone Super Deal Campaign?
    The iPhone Super Deal Campaign offers customers the freedom and flexibility to own an iPhone with low monthly instalments, including a free plan upgrade and up to RM360 off the device price with Yes Infinite Plus Postpaid Plans. For more information on services and plan offerings, please visit www.yes.my/iPhone.

  2. Who is eligible to register for the iPhone Super Deal Campaign?
    It is offered to individuals aged 18 years and above.
  3. What is the duration of iPhone Super Deal Campaign?
    The campaign will be available from 7th November 2024 until further notice.

  4. What are the service offerings under iPhone Super Deal Campaign?
    For more information on the service and rate offerings, kindly refer below;

    Plan Name Yes Infinite Plus
    Basic    		 Yes Infinite Plus
    Standard    		 Yes Infinite Plus
    Premium    		 Yes Infinite Plus
    Ultra
    Monthly Plan Fee RM58
    (+ RM3.48 SST)    		 RM88
    (+ RM5.28 SST)    		 RM118
    (+ RM7.08 SST)    		 RM178
    (+ RM10.68 SST)
    Data (4G+5G) Uncapped 5G + 4G data and speed Uncapped 5G + 4G data and speed Uncapped 5G + 4G data and speed Uncapped 5G + 4G data and speed
    Hotspot 20GB 50GB 50GB 80GB 80GB 110GB 110GB
    Contract Period 24 or 36 months from date of activation of the Yes SIM
    (See www.yes.my/iPhone for more information)
    On-Net Services of domestic voice calls Unlimited Unlimited Unlimited Unlimited
    Off-Net Services of domestic voice calls Unlimited Unlimited Unlimited Unlimited
    On-Net Services of domestic SMS Unlimited Unlimited Unlimited Unlimited
    Off-Net Services of domestic SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS
    Device Model iPhone 15, iPhone 14 and iPhone 13.
    See www.yes.my/iPhone for more information
    Device Advance Cost See www.yes.my/iPhone for more information
    Device Deposit All other Eligible Subscribers will be required to pay a deposit for the Device which will be fully rebated over the Contract Period (“Device Deposit”). (See www.yes.my/iPhone for more information)
    Plan Advance Payment RM58 (RM61.48
    including SST)
    (rebated in the 1st month)    		 RM88 (RM93.28
    including SST)
    (rebated in the 1st month)    		 RM118 (RM125.08
    including SST)
    (rebated in the 1st month)    		 RM178 (RM188.68
    including SST)
    (rebated in the 1st month)
    Monthly Device Payment See www.yes.my/iPhone for more information
    Monthly Device Rebate RM10 for the duration of the selected Contract Period.
    For more information, visit www.yes.my/iPhone
    Total Payment Upon Registration (With SST) See www.yes.my/iPhone for more information
    Foreigner Deposit RM200
  5. Where can I register for iPhone Super Deal Campaign?
    You can purchase at Yes Online Store (yes.my/iPhone), MyYes App, Yes Stores or Yes Exclusive Stores.

  6. How many iPhone Super Deal Campaign can I register?
    You can register for one (1) Yes Infinite Plus Postpaid Service Plan without a device deposit, or more than one (1) plan with a device deposit, as long as the total number of Postpaid service accounts with Yes does not exceed a maximum of fifteen (15).
  7. How would I know whether I have received the monthly rebate?
    The monthly rebate of RM10 will be applied for the duration of your selected Contract Period with the purchase of the Yes Infinite Plus Plan, available for either 24 or 36 months. This rebate will be visible on your bill statement.
  8. I have received my Yes SIM. How do I activate my Yes SIM?
    Please refer to How To Activate SIM for more information.

  9. When do I need to activate the Yes SIM?
    Upon receiving the Yes SIM, you are required to perform a one-time activation of the Yes SIM within seven (7) days from the subscription date. Failing to do so will result in the Yes SIM being automatically activated after seven (7) days from the subscription date.
  10. Am I allowed to choose a Yes Mobile Number when I apply for iPhone Super Deal Campaign?
    You can do so during registration.
  11. What happens if I do not fully utilise my hotspot data capacity allocation?
    At the expiry of each Billing Cycle, any unused data will not be carried forward to the succeeding Billing Cycle.
  12. Can I use my existing mobile number of another telco with the iPhone Super Deal Campaign?
    Absolutely! You can switch to Yes with your existing number during or after SIM activation. Check out our “Keep Your Number” section for more information.
  13. Do I need to continue with payment of the Commitment Fee if the iPhone Super Deal Campaign Postpaid Service account is barred or suspended?
    Yes, notwithstanding the suspension of your Yes Postpaid Plan Service account, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension.
  14. Why does my Bill Cycle fall in the middle of every month?
    When you register your Yes account, a bill cycle is automatically chosen for you. It is not possible to change your bill cycle.
  15. Will there be any charges imposed on IDD Service?
    Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @www.yes.my/roaming.

  16. Do I still get free unlimited voice calls if I am outside of Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at www.yes.my/roaming for more details.

  17. Can I change my existing Yes Service Plan to iPhone Super Deal Campaign?
    Yes, you can. Visit any of our Yes Stores or Yes Exclusive Stores to do so or contact yescare@yes.my for more information.

  18. Where can I get more information about the smartphone such as specifications, repairs, replacements and warranty?
    You may refer to the manufacturer’s official website or contact the manufacturer’s customer service for assistance. Please visit Apple Support Centre for more information.

  19. I have ordered online and have not received my device. Who shall I contact?
    You may check your order status at my/trackorder or you can send your questions to yescare@yes.my. Alternatively, you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.
  20. My parcel is damaged. Who shall I contact?
    You can contact yescare@yes.my. Alternatively, you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.

  21. I purchased an iPhone accessory, and it is broken. Who shall I contact?
    You may refer to the manufacturer’s official website or contact the manufacturer’s customer service for assistance.
  22. I wrongly purchased an add-on for iPhone model case accessories. Could I exchange the accessories?
    Any accessories or add-ons purchased are non-transferable and non-refundable.
  23. What if I have more questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
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