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Infinite Cashback Postpaid Plan

  1. What is Yes Infinite Cashback Postpaid Service Plans?
    The Infinite Cashback plan provides customers with the freedom and flexibility to own an iPhone without a contract, while still earning cashback monthly for up to 35 months, provided you remain with Yes. Since this is not a contract plan, there are no penalties or early termination charges if you choose to cancel. For more information on the services and plan offerings, please visit www.yes.my/iPhone.
  2. Who is eligible to register for Yes Infinite Cashback Postpaid Service Plans?
    It is offered to individuals aged 18 years and above.
  3. What is the duration of Yes Infinite Cashback Postpaid Service Plans?
    The plans will be available from 20th September 2024 until further notice.
  4. What are the service offerings under Yes Infinite Cashback Postpaid Service Plans?
    For more information on the service and rate offerings, kindly refer below;

    Plan Name Infinite Cashback
    Basic 36M    		 Infinite Cashback Standard 36M Infinite Cashback Premium 36M Infinite Cashback Ultra 36M
    Device Model See www.yes.my/iPhone for more information
    Device (RRP) See www.yes.my/iPhone for more information
    Device advance payment See www.yes.my/iPhone for more information
    Monthly Commitment Fee RM58
    (+ RM3.48 SST)    		 RM88
    (+ RM5.28 SST)    		 RM118
    (+ RM7.08 SST)    		 RM178
    (+ RM10.68 SST)
    Monthly Cashback See www.yes.my/iPhone for more information.
    (Monthly Cashback for 35 months will be credited to the e-wallet on the MyYes App Wallet commencing sixty (60) days after the activation date of the Yes SIM)
    Data and Speed (5G/4G) Uncapped data
    and speed    		 Uncapped data
    and speed    		 Uncapped data
    and speed    		 Uncapped data
    and speed
    Hotspot (5G/4G) 20GB 50GB 80GB 110GB
    Contract – – – –
    On-Net Service of domestic voice calls Unlimited Unlimited Unlimited Unlimited
    Off-Net Service of domestic voice calls Unlimited Unlimited Unlimited Unlimited
    On-Net Service of domestic SMS Unlimited Unlimited Unlimited Unlimited
    Off-Net Service of domestic SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS RM 0.09 per SMS
    Plan Advance Payment RM58 (RM61.48
    including SST)
    (rebated in the 1st month)    		 RM88 (RM93.28
    including SST
    (rebated in the 1st month)    		 RM118 (RM125.08
    including  SST
    (rebated in the 1st month)    		 RM178 (RM188.68
    including SST)
    (rebated in the 1st month)
    Total Payment Upon Registration (With SST) See www.yes.my/iPhone for more information
  5. Where can I register for Yes Infinite Cashback Postpaid Service Plans?
    You can purchase at Yes Online Store (www.yes.my), MyYes App, Yes Stores or Yes Authorised Dealers.
  6. How many of Yes Infinite Cashback Postpaid Service Plans can I register?
    You can register for a maximum of 15 Infinite Cashback plans, provided you do not exceed a total of 15 Yes Postpaid service plans.
  7. How would I know whether I have received the cashback?
    You can always check your cashback via your Yes Wallet via MyYes App. On MyYes App home screen click on “Cash Balance” and your cashback will be credited under “In Wallet”.
  8. What can I do with the cashback received in Yes Wallet?
    The cashback is as good as cash! It will be credited to your MyYes app wallet. You can use it to:
    (a) Pay Postpaid bills
    (b) Purchase prepaid reloads
    (c) Purchase data add-ons, except data roaming passes
    (d) Transfer directly to your bank account
    (e) Save up to purchase the next iPhone!
  9. I have received my Yes SIM. How do I activate my Yes SIM?
    Please refer to How To Activate SIM for more information.
  10. When do I need to activate the Yes SIM?
    Upon receiving the Yes SIM, you are required to perform a one-time activation within thirty (30) days from the subscription date. Failing to do so will result in the Yes SIM no longer being activated, and there will be no replacement or refund available.
  11. Am I allowed to choose a Yes Mobile Number when I apply for Yes Infinite Cashback Postpaid Service Plans?
    Yes. You can do so, during Yes SIM activation.
  12. What happens if I do not fully utilise my hotspot data capacity allocation?
    At the expiry of each Billing Cycle, any unused data within the Billing Cycle Hotspot Data Capacity Allocation will not be carried forward to the succeeding Billing Cycle.
  13. Can I use my existing mobile number of another telco with the Yes Infinite Cashback Postpaid Service Plans?
    Absolutely! You can switch to Yes with your existing number during or after SIM activation. Check out our “Keep Your Number” section for more information.
  14. Do I need to continue with payment of the Commitment Fee if my Yes Infinite Cashback Postpaid Service account is barred or suspended?
    Yes, notwithstanding the suspension of your Yes Infinite Cashback Postpaid Plan Service account, your commitment to pay the monthly Commitment Fee shall continue during the period of suspension.
  15. Why does my Bill Cycle fall in the middle of every month?
    When you register your Yes account, a bill cycle is automatically chosen for you. It is not possible to change your bill cycle.
  16. Will there be any charges imposed on IDD Service?
    Yes, charges will be imposed. Please refer to the voice call and SMS rates in relation to IDD Service @www.yes.my/roaming.
  17. Do I still get free unlimited voice calls if I am outside of Malaysia?
    No, the free unlimited voice calls are applicable for use in Malaysia only and not for roaming purposes. If you are outside of Malaysia, you may subscribe to our International Roaming Service. Please refer to the International Roaming Service rates published at www.yes.my/roaming for more details.
  18. Can I change my existing Yes Service Plan to Yes Infinite Cashback Postpaid Service Plans?
    Yes, you can. Visit any of our Yes Stores or Yes Authorised Dealers to do so or contact yescare@yes.my for more information.
  19. Where can I get more information about the smartphone such as specifications, repairs, replacements and warranty?
    You may refer to the manufacturer’s official website or contact the manufacturer’s customer service for assistance. Please visit Apple Support Centre for more information.
  20. I have ordered online and have not received my device. Who shall I contact?
    You may check your order status at yes.my/trackorder or you can send your questions to yescare@yes.my. Alternatively, you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.
  21. My parcel is damaged. Who shall I contact?
    You can contact yescare@yes.my. Alternatively, you can download MyYes app from the Android Play Store, Apple App Store or Huawei AppGallery to submit your questions via MyYes app and chat with our Chatbot Sofia.
  22. I purchased an iPhone accessory, and it is broken. Who shall I contact?
    You may refer to the manufacturer’s official website or contact the manufacturer’s customer service for assistance.
  23. I wrongly purchased an add-on for iPhone model case accessories. Could I exchange the accessories?
    Any accessories or add-ons purchased are non-transferable and non-refundable.
  24. What if I have more questions not addressed in this FAQ?
    We’re here to help! Feel free to reach out to YesCare at yescare@yes.my for any other enquiries. You can also download MyYes app from the Google Play Store, Apple App Store or Huawei AppGallery to chat with our friendly Chatbot, Sofia or directly submit your questions to our customer advocate by creating a ticket in your MyYes App under Quick Access by clicking YesCare tab.
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